Refunds & Returns Policy
Flutterby Baby Book Returns Policy For Online Purchases
The publishers of Flutterby Baby Book, Tickner Publishing, understand that there may be times when you wish to return the book, purchased via our website.
In order for your return to be processed, please contact customer service via email at hello@flutterbybabybook.com.au and a representative will get back to you within 3-5 working days.
Before contacting customer service, we ask that you read the below policy and instructions.
Change of mind
Any return requests due to ‘change of mind’ must be submitted via email to, hello@flutterbybabybook.com.au. All ‘change of mind’ return requests will be evaluated on a case-by-case basis. Tickner Publishing is not obliged to provide a refund or replacement for return requests due to ‘change of mind’.
If we do accept your ‘change of mind’ return request, the following terms are applicable:
- Books must arrive at our warehouse in new condition.
- Postage will not be paid by Tickner Publishing.
- Proof of purchase must be provided.
Damaged or Faulty Items
Flutterby Baby Book and Tickner Publishing guarantees that any goods purchased from our website are of acceptable quality, reasonably fit for the purpose for which they are sold, and match the sample and any description provided on the website. If you have received the wrong items or where an item has arrived damaged or faulty or in any way does not meet the consumer guarantees under the Australian Consumer Law, please contact our online customer service team via email at hello@flutterbybabybook.com.au.
Where the items received do not meet the consumer guarantees set-out above or under the Australian Consumer Law, you are entitled to the following remedies:
If items are returned:
- a refund in relation to the items; or
- an identical replacement, or one of similar value if reasonable available;
If items are not returned:
- Compensation for the drop in value caused by the problem.
Tickner Publishing may require proof of purchase for any return claim to be completed.
How long will it take?
Once the returned items are received, we will make every effort to process the return claim within 3-5 business days. Where refunds are issued to a credit card account, the refund may not appear on your credit card statement until a future billing cycle, depending on the policy of your credit card provider.
If your returns question is not answered above in our Returns Policy, please do not hesitate to contact The Flutterby Baby Book Customer Service Team, at Tickner Publishing. You can email any correspondence directly to our head office team: hello@flutterbybabybook.com.au. We would like to take this opportunity to thank you very much for supporting Flutterby Baby Book, Forever in Our Hearts. $5 from every book purchased goes directly to The Pink Elephants Support Network.
